Las Vegas Convention Center
3150 Paradise Road
Las Vegas, NV 89109
Exhibit Hall Hours
Sunday | 12 – 6 p.m.
Monday | 9 a.m. – 6 p.m.
Tuesday | 9 a.m. – 6 p.m.
Wednesday | 9 a.m. – 4 p.m.
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Vendor Cancellation Policies
View the coronavirus cancellation policies for NAB Show vendors.
Additional information will be added to this page as NAB Show receives additional policy information.
|VENDOR||CONTACT INFORMATION||SERVICE||CORONAVIRUS CANCELLATION POLICY|
|Agility Fairs & Events Logistics||Contact: Margaret Churchill |
P: (714) 617-6675
F: (941) 484-1017
|Shipping – International||Once the shipment is on its way to Las Vegas, you would be obligated to pay for the services performed. If you cancel the shipping order before it was picked up, Agility will terminate the order and no charges will be incurred. Please reach out to the vendor contact.|
|Centerplate||Email us||Catering||Orders can be canceled with no penalty until April 13th by reaching out to your Centerplate Account Manager or emailing firstname.lastname@example.org.|
|COX||P: (702) 943-6500|
|Internet/Telecommunications||All refunds are currently being processed. If you have not received your refund, please call (702) 943-6500.|
|DTA Security Services||Contact: Dan Taylor|
P: (702) 650-2298
|Security||DTA Security will not assess cancellation penalties for orders that are canceled 48 hours prior to the start of service. Orders canceled less than 48 hours will be charged for services that would have been completed in the first 24 hours of the ordered services. DTA Security is canceling all requests for security services related to NAB. There isn’t anything that you need to do on but you are able to send a notice to “email@example.com” if you prefer.|
|Experient||P: (888) 297-5246|
|Lead Retrieval / Badge Scanners||To receive a full refund for your lead retrieval purchase on this canceled event, please send a refund request to our dedicated email box: firstname.lastname@example.org. Please include a copy of your receipt/confirmation or invoice number. Please allow 7 to 10 business days for processing by Experient. We will honor all refund requests for 90 days after the event’s original move-in date of <<Enter Move-In Date>>. Please keep in mind that credit card refund posting times vary by merchant and bank.|
|Expovision||P:(888) 622-8830 (Toll-Free)|
F: (703) 205-0235
|Housing||Expovision is extending free housing cancellations. Please email email@example.com or call (888) 622-8830 for a refund.|
|Freeman||P: (888) 508-5054|
|Official Service Contractor: Audio/Visual (Preferred), Booth Furnishings & Carpet (Preferred), Booth, Rentals (Preferred), Cleaning (Exclusive), Drayage/Material Handling (Exclusive), Electrical (Exclusive), Graphics (Preferred), Install and Dismantle Labor (Preferred), Plumbing (Exclusive), Rigging (Exclusive), Shipping(Preferred)||Freeman will offer 100% refunds on standard rental exhibits (non-custom), furnishings, standard carpet/padding, utilities and standard event tech equipment. Custom rental exhibits will be refunded at 25%. |
Freeman will charge for work performed for labor, material handling, transportation and cleaning. Graphics (signage), custom booth fabrication, custom carpet & flooring (including prestige carpet) are non-refundable.
All products/services not listed above will be charged per contracted terms.
|Rainprotection Insurance||Contact: Catherine Cammareri|
P: (800) 528-7975
|Insurance||You are able to cancel an exhibitor policy as long as it is before the start date of the policy and you are able to do this for a $25 cancellation fee.|
|Specialized Transportation Inc.||Contact: Sheila Williams |
P: (800) 343-5333
P2: (702) 327-8645
|Shipping – Van Line||If canceled within 72 hours NO FEE. Less than 24 hours, most likely there would be a fee if the driver is assigned to load. Fee depends on the shipment weight. **Cancellation fee may vary based on weight**|
|TLC National Convention Plant Services, Inc.||Contact: Tracy Kriz |
|Floral||Please contact to cancel your order and they will refund 100% of your order.|
|Transportation Management Systems||Contact: Ashley Collins |
P: (571) 233-2615
|Parking / Shuttles||Silver Lot passes can be canceled and can request for a refund by March 31st, 2020. We would like for you to respond to receive your refund for your parking permit by March 31, 2020 at firstname.lastname@example.org|