Technical Difficulties

For those of you experiencing technical difficulties, we’re hoping the following can help you troubleshoot and fix issues quickly. If you’re still having trouble, click the “Help” button in the bottom right corner and someone from our team will be in touch as soon as possible. Rest assured that content will be made available for on-demand viewing on this site for at least 30 days post-event, so you’ll be able to catch up on anything you might have missed due to technical issues. Thanks for joining us for NAB Show New York and we hope to have you up and running again shortly.

Stuck In An Endless Loop?

We are in the midst of troubleshooting an issue that appears to be affecting 3% of our attendees, where they get stuck in an endless loop where the system asks them to log in on Amplify, they log in, go back to the Show site and are then asked to log in to Amplify again, where they are already logged in. If you are one of these unfortunate folks, our sincerest apologies, and please know we have our best people looking into how to resolve this. In the meantime we’ve come up with a couple solutions.

  1. The easiest solution, and something that works for most, is to do the following:
    1. On Windows: Shift Control R or Control F5
    2. On Mac: Command Shift R.
  2. If that doesn’t work, try to clear your cookies.
  3. If this doesn’t work, try opening the site in an incognito window.
  4. If that doesn’t work, try the following:
    1. Go to this link and click “log in with username and password” and enter your credentials.
    2. In the same window, go to the homepage or the page you wish to access.

Thank you again for our patience as we continue troubleshooting this, and please know that all content will be available for on-demand viewing following the show and for at least 30 days, should you have missed any content due to the above looping.

Chat Not Working?

Our chat system had some tech difficulties for a half hour around 10 a.m. ET on Monday, Oct 26. This issue has now been resolved. If you’re still not seeing chat or it’s not functioning for you, first be sure you’re logged in. If still having difficulties, please try one of the following solutions:

  1. The easiest solution, and something that works for most, is to do the following:
    1. On Windows: Shift Control R or Control F5
    2. On Mac: Command Shift R.
  2. If that doesn’t work, try to clear your cookies.

Thanks for your patience as we worked to find a resolution.

How To Access Event Content

Did You Register?

No. Please go to https://amplify.nabshow.com/shop/ or the Register page on the Show site, select your pass(es) and register for the Event(s) of your choice.
Yes. Sign in and begin enjoying the content.

Note: The account you created for registration will be the same account that gives you access to the online content. To view which events you have access to and the passes you purchased please follow the instructions below:

  1. Go to https://amplify.nabshow.com/my-account/
  2. Sign into your account using the username/email and password you created.
    1. If you don’t remember your password click, ‘forgot password’ and follow the steps
  3. Once signed in click your name in the top right-hand corner
  4. Select “My purchases” – This is all the content you have purchased/registered for. You can click on the Event under “My Event” to visit those show’s websites and attend the Shows digitally. On this same page, you’ll see which passes you’ve purchased. Please check passes required for the sessions you wish to attend prior to the Show start.

How To Access Live And On-Demand Sessions

  1. Make sure you’ve registered for the right program prior to the start of the event.
  2. Visit the session page for the session you wish to attend.
  3. If you’ve not already done so, log in via the link in the upper right corner of the page (NOTE: when logged in, you should see your name in the upper right corner instead of “Log in”)
  4. Beginning at the session start time, you should see a video player at the top of the page. If the expected time has passed and you don’t see a player, hit the refresh button on your screen.

NOTE: NAB will be endeavoring to get all content posted for on-demand viewing within 48 hours after the session completes and content will be available for viewing on the site for at least 30 days following the event’s end. Your pass will continue to grant you access to this content post-event.

How To Access Live Zoom Sessions

  1. Make sure you’ve registered for the right program prior to the start of the event.
  2. If you’ve not already done so, be sure to download Zoom prior to the start of the event. If you don’t yet have a zoom account, you’ll need to create one to join the session.
  3. If you’ve not already done so, log in via the link in the upper right corner of the page (NOTE: when logged in, you should see your name in the upper right corner instead of “Log in”)
  4. Click the “Join Meeting” button. DO NOT share your Zoom link; it is unique to you. You will no longer be able to access the content if anyone you shared it with logs in before you do. One link is good for one participant.
  5. If the expected time has passed and you don’t see a button on the session page, hit the refresh button on your screen.
  6. If you continue to have difficulties, you can manually register directly via Zoom at the following links:

Need help using the Zoom application? View Zoom’s FAQs for users here.

NOTE: NAB will be endeavoring to get all content posted for on-demand viewing within 48 hours after the session completes and content will be available for viewing on the site for at least 30 days following the event’s end. Your pass will continue to grant you access to this content post-event.

How To Access Marketplace Live Demo Sessions

To attend the live demos in the Marketplace you must create and verify your Marketplace Profile. We encourage starting this process well in advance of any demos you wish to view.

  1. Create your Marketplace Profile
  2. Verify your email address. You will receive an email within a couple minutes titled “2020 NAB Show New York Digital Edition – Verify Your Email” from service@mapyourshow.com. Be sure to check your spam if you don’t see it.
  3. Visit the page for the demo you wish to attend. When the session goes live, click “Join Presentation.”
  4. If you’re still seeing a message that you need to verify your email, refresh the page and then return to the demo page.

Demos will be made available for on-demand viewing at the Sponsor’s discretion. Connect with any Sponsors to request additional information.

Having difficulties? View the FAQs.

How To Access Eventbrite Sessions

To attend the Women in Technology Awards you must have registered and have the Zoom application downloaded on your computer. We encourage starting this process well in advance of any sessions you wish to view.

  1. This event requires separate free registration via Eventbrite. Please register in advance.
  2. If you’ve not already done so, be sure to download Zoom prior to the start of the event. If you don’t yet have a zoom account, you’ll need to create one to join the session.
  3. Click the “Join Meeting” button provided on the Eventbrite page beginning 15 minutes prior to the session start time, or click on the Zoom link provided via email following your registration. NOTE: If accessing via Eventbrite, you will need to log in or create an account using the email address you registered for this event using.

How to Access Media & Entertainment Day Sessions

To attend these sessions you must log in via the MESA virtual event platform. We encourage starting this process well in advance of any sessions you wish to view.

  1. Register for the M&E Day pass.
  2. Go to the event homepage and log in to the MESA virtual event platform. If you’ve not already done so, you’ll need to create a MESA virtual event platform account using the same email address you used in registration. (If you require assistance creating your account or accessing the platform, contact operations@mesaonline.org.)
  3. Once in the dashboard, navigate to “Sessions” and click on the track icon.

All sessions will be available on demand after the live broadcast on the MESA virtual event platform.

Having difficulties? View the FAQs.

How to Access Post|Production World Online Sessions

To attend these sessions you must log in via the P|PW Online Event App. We encourage starting this process well in advance of any sessions you wish to view.

  1. Register for P|PW Online.
  2. Go to the URL you were provided for the Event App. All sessions will take place via Zoom and Zoom links can be found within each session in the Event App. Click a session and it will say “Video Stream”. This will change to “Join Live Stream” and will be an active button 15 minutes before the session.

Having difficulties? View the FAQs or email eventhelp@fmctraining.com and ask questions directly to the P|PW Online Event Staff!

How to Chat

The event-wide chat can be accessed through the Live Chat page, the chat icon in the bottom left corner, or on the individual session pages to connect with fellow attendees and speakers. The first icon allows you to view your active individual and group chats, the second allows you to view fellow attendees and initiate individual chats and the third to view and join a chat room around a topic or program of interest. Use the icon in the upper left corner to return to the chat home at any time. Live chat is available only during the live event days of Monday, October 19 – Friday, October 23, 2020.

To chat live with sales reps from sponsor companies in the Marketplace, you must log in or create a Marketplace Profile. Dedicated live chat hours with sponsors in the Marketplace are from 10 a.m. – 12 p.m. EST Tuesday, October 20 – Friday, October 23. To connect with a sponsor outside of these hours, schedule an appointment.

Watch a quick video demo of how to chat here.

How To Reset Your Password

  1. Go to https://amplify.nabshow.com/my-account/lost-password/ or click “Log In” in the upper right corner and then click on the “Forgot Password” link.
  2. Enter the username or email address used to create the account.
  3. You will receive an email from register@nab.org titled “Password Reset Request for NAB Amplify” which includes a link reset your password.

How To Change Your Display Name And Edit Your Profile And Account

  1. If you’ve not already done so, log in via the link in the upper right corner of the page (NOTE: when logged in, you should see your name in the upper right corner instead of “Log in”)
  2. Once logged in, hover on your name in the upper right corner and click on “My Account” or go to https://amplify.nabshow.com/my-account/edit-account/ to change/set:
    1. Your first and last name
    2. Your username or display name
    3. Your email
    4. Your password (NOTE – if you don’t remember your password and need to reset it, use the above instructions)
  3. Or hover on your name in the upper right corner and click on “My Profile” or go to https://amplify.nabshow.com/my-account/edit-my-profile/ to change/set elements largely in play for when Amplify Beta launches in November, except for as noted below:
    1. Your profile picture (will display in chat on the New York website)
    2. Your cover photo (will appear at the top of your Admin backend now)
    3. Your title
    4. Your company
    5. Your social links
    6. Additional profile information

Do I Need To Have An Account To Attend Events?

To register for our virtual and hybrid events, you must create an account in our system. This account will be what you use to access the digital versions of sessions and content for the shows. You will also be able to update your information and view your purchase history via your account. Your data will only be shared with partners, sponsors and exhibitors if you have agreed to receive those communications. If you would no longer like to have access to any content on our platform and want your data removed from our system, please contact us.

I Can’t Figure Out How To Complete Checkout.

If you’re having technical difficulties, please fill out the tech support form via the “Help” button in the bottom right corner and someone on our team will help troubleshoot with you.

How Do I Access On-Demand Content Post Show?

Following the event, video on-demand (VOD) versions of sessions will be posted to the session pages on the applicable show sites, and available for on-demand viewing for 30 days following the event. NAB is also in the process of building out NAB Amplify, where much of this content will live on beyond the show and your purchased fall event passes will grant you VOD access indefinitely. To stay up to date on all NAB Amplify updates, sign up here.

If your question was not answered above, you can also check out the FAQs or click the “Help” button in the lower right corner, or email and our team will be in touch to help you work through your issue shortly.

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