Attendee FAQs

You can find all the registration passes with descriptions and prices here. If you have additional questions regarding what pass is right for you, please contact support@nabshow.zendesk.com.

All major credit cards are accepted, and checks are also accepted until September 27th, 2024. After this date payment by check will not be possible.

No. Discounts offers cannot be combined.

Yes. There is discounted pricing available for NAB Members. Select NAB Member when prompted to receive special pricing.

Yes. There is discounted pricing available for U.S. Military, Federal Government and State Government. Select, government when prompted to receive special pricing. Please note you will be required to show a valid Government employee ID when picking up your badge.

Yes. There is discounted pricing available for students. Select student when prompted to receive special pricing. Please note you will be required to show a valid student ID when picking up your badge.

No. There is not a deadline to register for the Show.

No. Non-profit organizations do have any designated offers or discounts.

No. Public and private universities and colleges do not have any designated offers or discounts.

Please be aware of a new email address that will take effect on September 24th, 2024.  All communications regarding your housing and registration will come from the domains, ‘@eventshq.com and @exl.eventshq.com’ after September 24th.  Please ensure that you whitelist these new domains prior to this date to ensure receipt of this important information. If your company’s particular whitelisting solution allows for a wildcard, then your IT staff should allow @*.eventshq.com.

Yes. You can add items to your current registration by signing into the registration portal and selecting “Add Sessions & Events”.  If you need additional assistance or have questions, you may contact customer service at nabshowNY@maritz.com or call (864) 342-6296.

Yes.  All refund requests must be sent in writing to nabshowNY@maritz.com. A cancellation fee of 10% will apply to all paid registrations. The cancellation deadline is October 20, 2024. No refunds will be given for cancellation requests received after the deadline. New registrations received after the deadline are non-refundable. Please note that ticketed events are non-refundable. NAB Show New York reserves the right to cancel any program and assumes no responsibility for personal expenses.

Yes. Please submit a written request to nabshowNY@maritz.com. A $25 substitution fee will be applied when the name on the registration is changed.

No. Discount codes cannot be applied to items that have already been purchased.

The schedule of conference education sessions can be found here.

Yes.  Maritz is the official hotel booking partner for the show and guarantees the lowest prices. Visit the hotel information page to browse hotels, prices, and special amenities. Hotels rooms can be reserved during your registration process.

Contact Maritz at nabshowNY@maritz.com or (864) 342- 6296.

Yes. If you decide to make changes or cancel your reservation it must be done prior to 72-hours of your check-in reservation time.  Please contact Maritz at nabshowNY@maritz.com or (864) 342-6296 to assist.

Yes, the deadline to book in the official NAB Show New York housing block is September 26, 2024. After this date, you can secure a hotel reservation via our trusted partner aRes Travel. Search for hotel availability.

aRes Travel is a third-party travel planner. Rates, deposits, and cancellation policies may vary and are the responsibility of the guest. Questions on hotel policies or payments made on aRes website should be directed to the aRes Reservation Center or to the hotel directly.

No, public parking is not available on-site. A limited number of parking spaces may, however, occasionally be available for attendees with a valid Parking Permit for People with Disabilities issued by a government authority. Please call Javits’s Security & Safety Solutions Department at (212) 216-2196 for information.

Yes. A letter of invitation was sent to the email address used to register for the show. You must finish your registration and payment online before the letter will be sent. You will have to take the invitation letter along with a visa application to a US consulate in your country. That US consulate will review your application and determine whether a visa will be granted.

Yes.  We understand that being granted a visa is something beyond your control.  Make sure you keep copies of your registration and letter of denial to provide as proof when you apply for a refund.

No. U.S. Embassies do not accept communications from NAB related to scheduling visa interviews or the acceptance of visa applications. It is up you, the registered individual to submit the completed visa application, along with the printed letter of invitation provided during registration, to your in-country U.S. Embassy.

Once on the myNAB Show New York platform, you’ll need to create an account with the same email address used during registration. Once your account is created you will see a “Sync with Registration” button. Once you click, you’ll be asked for your NAB Show New York badge/confirmation number which can be found in your confirmation email. Haven’t registered yet? Register Now!

There is a $50 fee for badge replacement and if you purchased monorail tickets that were associated with the lost badge, they will need to be repurchased.

Yes. To access the show floor and sessions, individuals must be 16 years of age or older.  No children are allowed at the show. A valid Photo ID will be required to pick up your badge onsite.

NAB membership offers an array of benefits to include show discounts, free legal or technology advice and access to valuable resources. To learn more visit NAB membership webpage, or email membership@nab.org or call (202) 429-5400.

Yes. To update email and communication preferences, open the email you received and click on the link in the footer that says, “update your communication preferences.” This will take you to a page with your email address.